Phone: (913) 888-1444

Put Our Experience To Work For You!

Providing excellence in business management since 1986.

How does the billing and collections process work through Professionals' Business Management?

  1. Physicians outsource their business office to us.
  2. If your office is not quite ready for EHR, we require a copy of the patient registration and copy of the patient's insurance card (front and back) for a one time patient registration into our system. Then just report any changes thereafter. Otherwise, we obtain this information from the appointment scheduling system.
  3. The doctor's office completes a charge ticket (superbill) telling us what patient was seen, what service was provided and corresponding diagnosis. This information may also be obtained from the electronic medical record system.
  4. We request all monies be deposited before they are submitted to us.
  5. We assign one person to handle each physician's account (with additional support personnel depending on the size of your group). That person will be in charge of entering charges, payments and taking patient telephone calls.
  6. We assign a follow-up person to the physician's account. That follow-up person will contact insurance companies on denied claims/line items to determine what they need to pay the claim/line item. The information is sent to the insurance company to obtain payment. The follow-up team also contacts insurance companies and patients who have not paid.
  7. We meet monthly with each physicians' office to discuss problems with individual insurance companies, changes in coding, delinquent accounts that need to be written off/turned over to collections, etc.
  8. Our fees are typically based on a percentage of collection, thus giving us an incentive to perform.
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